Refund policy
ShopBAS.com Return & Refund Policy
Effective Date: October 7, 2026
At ShopBAS.com, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer returns and refunds for eligible products according to the policy below.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be:
* Unused and in new condition
* Unworn, when applicable
* Free from stains, odors, pet hair, damage, or other signs of use
* Returned with original tags, packaging, accessories, and components, when applicable
* Accompanied by your order number or proof of purchase
ShopBAS.com reserves the right to refuse a return if the product does not meet these requirements.
2. Women’s Clothing, Shoes, Purses & Accessories
Eligible women’s clothing, shoes, purses, and accessories may be returned within 30 days if they are:
* Unworn and unused
* In original condition
* Free of stains, makeup, perfume, odors, or other signs of wear
* Returned with original tags and packaging, when applicable
Shoes must be returned unworn and in their original shoe box or packaging.
Purses, sunglasses, and other accessories must be returned in their original condition with all included accessories and packaging, when applicable.
3. Kids’ Toys
Kids’ toys may be returned within 30 days if they are:
* Unused
* Unopened, when the product is sold sealed
* In original packaging
* Complete with all parts, accessories, instructions, and components
For safety and hygiene reasons, opened or used toys may not be eligible for return, unless the product is defective or was damaged or incorrectly shipped.
4. Pet Products
We sell pet products but do not sell pet food.
Eligible pet products may be returned within 30 days if they are unused, clean, and in their original condition and packaging.
For health and hygiene reasons, certain opened or used pet products may not be eligible for return.
If a pet product arrives defective, damaged, or incorrect, please contact us promptly so we can assist you.
5. Gadgets & Electronic Products
Gadgets and electronic products may be returned within 30 days if they are:
* Unused or in like-new condition
* Returned with all original accessories, cables, manuals, and components
* Returned in the original packaging, when applicable
Customers should remove personal information, accounts, passwords, or other personal data from any electronic device before returning it.
Used, damaged, modified, or physically altered gadgets may not be eligible for a refund.
If a gadget is defective or does not work as expected, please contact us before returning it so we can determine the appropriate solution.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
Please provide:
* Order number
* Description of the problem
* Photos of the product
* Photos of the packaging, when applicable
If the problem was caused by ShopBAS.com, the manufacturer, or shipping damage, we may provide a replacement, exchange, or full refund, as appropriate.
When the return is due to an error, defect, or damage that occurred before delivery, ShopBAS.com will provide appropriate return instructions and may cover applicable return shipping costs.
7. Change-of-Mind Returns
If you simply change your mind about a purchase, an eligible return may be accepted within the 30-day return period.
In these situations:
* The customer is generally responsible for return shipping costs.
* Original shipping charges are generally non-refundable.
* The item must meet all return requirements described in this policy.
8. Final Sale & Clearance Items
Items clearly identified as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for return or refund, except where required by applicable law.
Clearance and promotional items may have additional return conditions, which will be disclosed at the time of purchase.
9. How to Request a Return
Please contact ShopBAS.com before sending any product back.
Include:
* Your name
* Order number
* Product name
* Reason for return
* Photos, if the item is damaged, defective, or incorrect
After reviewing your request, we will provide return instructions if your return is approved.
Please do not send merchandise to an address without receiving return instructions from ShopBAS.com.
10. Return Shipping
For returns due to a customer’s change of mind, incorrect size selection, or other reasons not caused by ShopBAS.com, the customer is generally responsible for return shipping.
If ShopBAS.com sends the wrong product, or the product arrives damaged or defective, we will work with the customer to arrange an appropriate solution.
11. Refund Process
After we receive your returned product, we will inspect it to determine whether it meets our return requirements.
If the return is approved, the refund will normally be issued to the original payment method.
Please allow 5–10 business days after the refund is processed for the money to appear in your account. Your bank or payment provider may require additional processing time.
12. Exchanges
We may offer exchanges for eligible products, subject to availability.
If the requested replacement is unavailable, we may offer a refund or store credit, as appropriate.
13. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel an order before it is processed or shipped. Once an order has shipped, the customer may need to follow the return procedure described in this policy.
14. Returns That Do Not Meet Our Requirements
ShopBAS.com reserves the right to refuse a return or refund when:
* The product has been used or worn
* The product has been damaged by the customer
* The product is missing parts or accessories
* Original packaging or tags are missing when required
* The return is outside the applicable return period
* The product was identified as final sale or non-returnable
If a return does not qualify, we may contact the customer regarding available options.
15. Contact Us
For questions about returns, refunds, or exchanges, please contact us:
Bay Area Stellar / ShopBAS.com
California, USA
Email: Wali@ShopBAS.com
Website: ShopBAS.com
We appreciate your business and will do our best to make your shopping and return experience simple, fair, and convenient.
ShopBAS.com — Quality Products, Reliable Service.